METHODS OF PAYMENT AND DELIVERY

METHODS OF PAYMENT

In our webshop it is possible to pay only by credit card. It is not possible to pay online by bank transfer, cash on delivery or cash.

Credit card payment using the SimplePay system:

The SimplePay Online Payment System is developed and operated by OTP Mobil Kft.

SimplePay Online Payment System: Customers using the service can choose SimplePay’s simple and secure payment solution for online purchases. You can then pay your salary on the SimplePay interface as usual.

The payment process is the same as the payment procedure offered by banks for similar services. During the service, the user, keeping in mind the security of the cardholder, keeps track of SimplePay transactions and helps prevent unexpected events.

For more information, please visit www.simplepay.hu!

You can use:

  • Mastercard or Maestro
  • Visa or Electron

Clicking on the "Pay" button will take you to the SimplePay payment page where you can start the transaction by entering your bank card details.

Please note! For Maestro and Visa Electron cards, the issuing bank determines the use of the card on the Internet. If the issuing bank has authorized it, the system will be able to accept the payment.The merchant is not aware of the data content of the SimplePay payment page, as it is an independent and protected website.

 

How much does this payment cost?

You can use your credit card free of charge (unlike most bank transfers and cash on delivery payments), and our website will not charge you any additional fees.

 

What happens if I am unable to pay for my order?

Technical failures or insufficient funds may interrupt the online banking payment. In this case, you will be immediately alerted on the SimplePay or Barion website. To guarantee security, you will not be able to restart the payment, you will have to start your order from the beginning. We recommend that you check if you have enough funds before paying and that you prepare your credit card so that the payment process is not interrupted due to the timeout.

WAYS OF DELIVERY

1. IN CASE OF TICKET PURCHASE

If you only purchase tickets in our online store, there will be no physical delivery. You will receive the confirmation of the ticket purchase and the ticket in electronic form, in an automatic confirmation e-mail from us (within a maximum of 1 day).

Important ticket information: All tickets purchased online can only be used once, so please make sure that no one can make a copy of the ticket. Each ticket will be sent as a separate PDF document. It is not necessary to print it out to use it, on arrival we will verify your entitlement by presenting it on a mobile device at the ticket office.

If you make a donation to the "A Szikla" Museum Public Foundation, which maintains the museum, we will also send you a confirmation of your donation by e-mail, so no delivery will be made in this case either.

2. IN CASE OF TICKET AND SOUVENIR PURCHASE

If you have purchased only a souvenir/gift certificate in our webshop, you will have to choose the delivery method during the ordering process, which can be home delivery (automatically available only in Hungary, if you wish delivery to any other country, please contact us first at webshop@sziklakorhaz.eu) or personal collection.

If you choose home delivery, we will send your order by courier within 4-7 business days within Hungary. In this case, please provide an address where someone can pick up the package during the day (8:00-17:00).

The fee for home delivery in Hungary is 2600 HUF, which will be automatically added to your order when you select this option.

If you have purchased only a gift voucher, we can send your order by post for 800 HUF. In case of international shipping, please contact our customer service and we will send you information about the international shipping rates of our delivery partners.

You can pick up your order personally at the Hospital in the Rock Museum (1012 Budapest, Lovas street 4/C). Our colleagues will contact you as soon as your package is ready and can be picked up (usually 2-5 working days).

If you have purchased a souvenir and a ticket at the same time, you have to choose the delivery method as described above, but the delivery will include only the souvenir. We will send you an e-mail confirming your ticket/gift card purchase.